Privacy Statement

Promogogo's privacy policy demonstrates how Promogogo only collects personal data when it is essential to provide the service. When we do, we communicate clearly why we need it, and only use the data as intended.

You own the data, you can access it at any point, and it is protected by the strictest available security protocol. This policy applies to all information collected or submitted on Promogogo's website, on any device in any region.

Promogogo is committed to:

  • only ask for your personal data when it is essential
  • we will ask you before the data is collected
  • we will tell you why it is needed
  • you have full transparency over your information
  • you own your data and are in full control of it from Day 1

We believe privacy is a human right, so we take data security and privacy extremely seriously. Find outlined the procedures we have in place to protect your privacy, and the privacy of your audience as well.

Please get in touch if you have privacy-related questions or suggestions for us.

Personal Information We Collect

Your Email Address

To create a Promogogo account, you'll be asked to provide an email and a password. These will become your login credentials. Your email address will be used to manage your account, such as logging in, password resets, responding to emails you may send us, and any notifications you might request.

Product updates and marketing emails are sent to users who opt-in when the sign up. Your email address is stored in an encrypted database. If you choose to opt-in for marketing, you can choose to get emails directly to the address you signed up with or on social media, utilising tools such as custom audiences (read more).

Audience Data is Anonymised

You're probably signing up to Promogogo to create campaigns, and get access to our live data platform to see how effective your promotions were.

We believe in protecting everyone's privacy, so the following data is only counted in the aggregate and cannot be traced back to a single individual:

  • page views
  • clickthrough rates
  • ticket sales
  • all other numerical data

Email Lists are Encrypted

However, you can ask your audience to sign up for an email list to get updates from you directly. Their email addresses are protected by encryption and are only accessible to you.

Promogogo will only send automated emails to your audience to confirm subscriptions and other administrative emails that you can edit yourself. Any member of the public can visit a Privacy Hub to access what data Promogogo has about them and request for it to be deleted.

Log Data

We collect information that your browser sends whenever you visit or use Promogogo. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Page Visits

are counted anonymously

Campaign pages have cookies on them, which all visitors will be notified of. The types of cookies we use are technical to provide our service.

Promogogo is committed to protect the personal privacy of anyone who buys tickets or clicks on your campaigns. The data you'll access is anonymised to protect the privacy of your audience and will look something like this:

'This page got 9,290 clicks in the
last 24 hours from California'

That means no personal information is counted by a member of the public who visits any page that gets created on the Promogogo platform. Any visitor will be presented with a cookie notification stating this, asking them to accept the cookie or refuse to be even counted anonymously. Further, Promogogo respects DoNotTrack browser settings.

Read our cookie policy in full here

Third-Party Integrations

Social Media

Promogogo allows you to connect to your Facebook and Twitter accounts if you want. It allows you to post directly to those platforms and view your social data in the context of your other promotional activities.

We follow procedure and ask you to grant permissions to read posts, follower lists, and post on social media for you. Promogogo will only post what you share; and we will not have access to your personal messages, email address or passwords.

Ticket Services

Promogogo also connects to ticket services, including Ticketmaster and Live Nation, Eventbrite and others. Publicly available data like event dates can be sourced freely. Sensitive ticket sales data needs to either have the user authorise Promogogo access to Eventbrite, or is achieved with tracking codes on official ticket sales sites.

Promogogo doesn’t process personal data for ticket sales, only number of tickets sold in the aggregate. ("3,403 tickets sold in Toronto!" "4,323 tickets sold in Toledo!", "1,392 tickets sold in Arkansas!").

Third-Party Links and Embeds

Any Promogogo user can link or embed to whatever content they want on the web on the page they create.

If any embeds are on the page, the media hosts (your Twitters, Facebooks, YouTubes or Instagrams) may have trackers on the element, but they’re not ours. These have their own independent privacy policies, and we have no responsibility or liability for their content or activities.

Your Personal Information

How it's treated

We may employ third party companies and individuals to facilitate our service, to provide a service on our behalf or to perform related tasks. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Your personal data will never be shared or exploited with a third party for marketing or any other reason. We may share anonymous, aggregate statistics publicly, such as overall clicks on the platform.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

Business Transaction

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.

Your Access to Your Own Data

You are able to access all of the data Promogogo has about you at any point, and request to have it all deleted if you so wish, even down to deleting cookies we have about you.

Visit the Privacy Hub to request your privacy report.


Promogogo collects aggregate, anonymous statistics, such as the percentage of users who use particular features, to improve our service. We use the information we collect to operate Promogogo, to improve our service, and for customer support.


All personal data is encrypted. Promogogo has security monitoring 24/7.
Up to date recommended security methods are used throughout.


with International Privacy Regulations

Information may be processed, stored, and used outside of the country in which you are located. Promogogo has offices in the US, UK and Europe. All data is treated the same across regions, and as described here.

All individuals who interact in any way with Promogogo are informed about what data will be collected about them before their use; they can access their own personal data in full at any time; they can ask for it to be fully erased from our systems; and they are ensured that their data is not shared or exploited in any way.

This meets regulations in various regions, including the recent General Data Protection Regulation (GDPR) that was passed in the European Union, the UK’s Data Protection Act 2018 (DPA) and California Consumer Privacy Act of 2018 (CCPA).

Our team has been familiarised with procedures across regions in the event of a data breach.

Promogogo's Data Protection Officer is Toti Stefansson.
For any privacy concerns, put 'Privacy' in the subject field and send us an email.

This policy was updated in 2018, to meet new standards in privacy.
Our previous policy can be found here